Overview. We process information about you
so that we can provide you with services or receive services from you; or
because the law says we must; or
because it there is a legitimate interest to process it.
Services we provide. We may process information about you to provide you, or an organisation you represent, with clinical psychology and member care services such as
confidential psychosocial assessments, reviews, debriefing, and therapy for the benefit of your or your child’s health;
clinical supervision, retreats, training, consultation, providing publications or resources, or other agreed services.
Services we receive. We may also process information about you so we can receive services from you such as clinical supervision or professional advice, or so we can carry out work agreed with you for any other reason, or to purchase goods or services from you in connection with our work.
Lawful basis. The lawful basis for this kind of processing is to fulfil a contract or to provide information before a contract is agreed. There may be an implicit contract between us even when it is not written. We will usually not be able to fulfil a contract unless you provide us with relevant information.
Complying with the law
Lawful basis. We may process information about you because the law says we must. Under GDPR, the lawful basis for this kind of processing is legal obligation.
Safeguarding. When a child or adult is at risk of harm, the law says we must process that information and share it as necessary to keep the person safe. The law says we must also process, and pass on as necessary, concerns that an identifiable person may have harmed others in the past, and information about other serious crime.
Financial records. The law also says we must use personal data to provide invoices to customers for services, and keep financial records of payments received.
Other legal obligations. We may also need to process your information to comply with other legal requirements, such as court orders.
Lawful basis. We may process information about you for valid reasons to help us, you, or other people – or what GDPR calls the lawful basis of legitimate interests.
Third party information. When we provide clinical psychology health services such as assessments, reviews, debriefing, and therapy, we may process information about persons who are not receiving those services from us. This is called third party information. We process third party information when it helps with the service we are providing. For example, in therapy you may expect us to remember information you have told us about other people in your family, and so we would record that information to remind us. You can share this privacy notice with other family members if they are concerned. Or if you wanted us to consult with other health professionals about your care, we would need to know their name and contact details. When we receive third party information about someone in confidence, we do not have to tell them, but they do have other rights over their information.
Retreats & training. If you are taking part in a retreat or training event that we have arranged with another provider, we will have no contract with you. But we may collect information from you to help us know your name and tailor our materials to your needs.
Enquiries. If you contact us about our services or website, we may process your information so we can respond to your query, to make notes about any services we agree to provide for you, or to block you if we suspect you of phishing or spam.
IP addresses. When you email us, information is routinely collected to trace which computer you connected from, making it possible to track any faults and maintain security.
Feedback. We may ask you for feedback, and process any feedback we receive so that we can improve our services. We post selected anonymous feedback on our website in reports to the Panahpur Trust, who help subsidise our work.
Professional networking and authorship. If you are a professional colleague, we may process your personal information as part of our work with you, so that we can keep in contact, meet and communicate to share ideas, and keep and share records of meetings we have, to our mutual benefit. If you have published work with us that is in the public domain, or publish your name on your website, we may publish your name on our website as a an author, co-author or editor.
Children. If you are a child, the law says we can’t expect you to agree a contract with us.
But we may use information about you and other important people in your life. We use it to help you and your family stay or get more healthy.
We write down what you tell us so we can remember it when you talk to us again.
We talk to other people who can help you and write down what they say.
We keep your information private unless you want us to pass it on, or unless we have to tell other people to keep you safe. If we do tell other people, we only tell the people who need to know, and we only tell them what they have to know.
Marketing and automatic decision making
We do not use your information for marketing or automatic decision making such as profiling.